Quality not Quantity

Joeanne Hamilton, the Care Manager who owns Community Care Choice, runs a smaller organisation, but one with the flexibility to respond with a variety of round-the-clock home care packages.

Many of our service users are younger people, and one – a woman of 38 – has been supported by Community Care Choice for more than 5 years.

“Continuity is one of the most important strengths we have” says Joeanne. “People see the same staff and are able to build up relationships with them. On a practical basis, it means service users don’t have to repeat or explain themselves to someone new all the time, which in itself can be unsettling. We also take time to meet people and get to know them, so we can match them up with appropriate staff. Some service users are very sociable and will be hoping for someone they can enjoy a good chat with, and that’s where our befriending service becomes invaluable”. “In addition to providing homecare we support service users in the community to attend college and day centres or go on social outings. We are there to provide all aspects of personal care thus enabling individuals to lead as normal lives as possible. Service users with physical disabilities are supported at home or in the community.

“We are a smaller organisation which believes in quality, not quantity.”

In the 2011 Care Comission Inspection Report this ethos of quality is highlighted yet again with both the "Quality of Care and Support" and "Quality of Staffing" both rated as 5 out of 6 (Very Good) and "Ensuring the Service User's Health and Wellbeing needs are met" rated as 6 out of 6 (excellent).

Our goal is to provide the best care possible, while ensuring that each client has a compatible relationship with their caregiver.

Policy statement

Our core aims are as follows:-

1. 1. To provide personal and domestic assistance to enable people to remain in their own homes for as long as they wish and to provide such support as the service user requests in accordance with the Careplan;
   
2. 2. To assist those who need help to live as comfortable and independent life as possible;
   
3. 3. To promote the welfare of the individual service user receiving the service;
   
4. 4. To provide a service which, as far as possible, meets individual needs and which takes full account of, and is sensitive to, the race, religion and cultural background of the service user;
   
5. 5. To keep under review and to respond to the changing needs of the service user in an appropriate way in consultation with the relevant services;
   
6. 6. To ensure that staff involved in the service are sufficiently trained and supported to enable them to discharge adequately the objectives of the Company;
   
7. 7. To ensure that suitably experienced management is available to provide support to staff, 24 hours a day all year round.
   

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